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Power Lens Bangladesh

Complaints Policy

How to complain about Power Lens's work or conduct, and what we do with your complaint.

We want to hear when we have got something wrong. Anyone can complain, whether you are named in our work, read it, or are affected by it.

What you can complain about

  • Accuracy: a factual error, a misleading headline, image or caption.
  • Fairness: you were not given a fair chance to respond, or your response was not reported fairly.
  • Privacy and safety: we published information about you that should not have been published.
  • Conduct: the behaviour of someone working with Power Lens. Concerns about harassment, abuse or exploitation are handled under our safeguarding policy.
  • Independence: you believe an interest or outside pressure influenced our work.

How to complain

Write to [TO ADD: complaints email or form]. Please tell us which page or piece of work it concerns, what is wrong, what you believe is correct, and how to reach you. Complaints in Bangla or English are welcome.

What we do

  1. Acknowledge your complaint within [TO ADD: time].
  2. Investigate. Someone who was not involved in the work looks at the complaint and the evidence.
  3. Reply within [TO ADD: time], and explain what we found and what we will do.

Possible outcomes

  • We correct, clarify or update the work, and add a notice under our corrections policy.
  • We change our processes.
  • We do not change the work, and we explain why.

If you are not satisfied

You can ask for a review by [TO ADD: a person or body that was not involved, for example a board member or independent reviewer]. They will look at how we handled the complaint and whether the outcome was fair.

Legal notices

If you believe something we published is unlawful, please tell us through this process. See our legal page.

Our record

We keep a record of complaints and their outcomes, and we publish a summary each year. [TO ADD: link, once available]